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An 'instant human engagement' hiring platform that connects applicants with live interviewers over SMS and phone, built for high-volume hourly hiring.
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Vette had validated its “Instant Human Engagement” idea, connecting applicants with human “Vetters” for on-demand interviews over SMS or phone, but the proof of concept couldn’t scale. To serve high-volume, hourly hiring, the platform needed to handle thousands of interviews, automate messaging and interview summaries with AI, and run on product processes that could manage a fast-growing backlog.
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Founded in 2020 in Boise, Vette is an “Instant Human Engagement” platform: it connects applicants with human “Vetters” who conduct on-demand interviews over SMS or phone, so companies can engage candidates the moment they apply.
That immediacy matters most in high-volume, hourly hiring, where speed wins candidates. But a proof of concept isn’t a product. To make instant human interviewing work at enterprise scale, Vette needed a partner to rebuild it into a robust platform, with AI woven in and the product processes to keep improving it.
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The mandate was to evolve Vette’s proof of concept into a scalable, user-friendly, revenue-generating SaaS platform, one that could support thousands of interviews for enterprise clients.
That meant integrating AI for automated messaging and interview summarization, and standing up the product processes to understand users and manage a fast-growing feature backlog.
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OAK’S LAB deployed a dedicated product team to turn the proof of concept into an enterprise-grade, revenue-generating SaaS platform, working in dual-track agile to keep discovery and delivery moving together.
Rebuilt the platform to support live, on-demand video interviews across multiple roles and customer types, with an architecture that handles far higher throughput as Vette scales from pilots to enterprise.
Matching algorithms that intelligently route applicants to available Vetters by time zone, job role, and availability, cutting wait times and optimizing throughput.
AI transcription and summarization that automates post-interview feedback, saving Vetters time and turning interviews into structured data for hiring decisions.
Internal dashboards and controls that let Vetters manage their workload, interview queues, and candidate statuses.
A backend that tracks Vetter activity, interview outcomes, and client-facing metrics for performance reporting and business transparency.
Enterprise-ready platform launched. Scaled to support high-volume hiring for Vette’s key clients, including Instawork, CreditNinja, and IntelliShift.
More interviews per day. Vette’s team now handles significantly more interviews daily through better queue management, AI automation, and Vetter-matching.
Enhanced client satisfaction. Faster time-to-candidate-feedback cycles and more structured, higher-quality interview reports.
Operational scalability unlocked. Vette moved from a manual, concierge-style hiring flow to an automated, productized platform that grows without proportional headcount increases.
“We’re impressed with their entrepreneurial approach to handling their projects. They really put the process in a way that I can understand and help me focus on my responsibilities as a CEO.”
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